General Terms and Conditions

Art. 1 – General provisions

1. The user browsing this area accesses Barbara Biffoli, accessible through the url: Browsing and transmitting a purchase order on the site implies acceptance of the Data Protection Conditions and Policies adopted by the site itself indicated therein.

2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05 amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) by

Company Barbara BiffoliSeat: Piazza Ennio 11, 00136 Roma VAT number: 08385931004Enrolled in REA, number 1407362

3. The activity is subject to concession n. BFFBBR67P42H501M and the competent Supervisory Authority is: Rome Chamber of Commerce.

4. The user is required, before accessing the products supplied by the site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.

5. The user is invited to download and print a copy of the purchase form and of these General Terms and Conditions of Sale whose terms Barbara Biffoli reserves the right to change unilaterally and without notice.

6. It is possible to use the site and therefore access products supplied by the same and the purchase of these in the following languages:


Art. 2 – Object

1. These General Terms and Conditions of Sale govern the offer, transmission and acceptance of purchase orders for products on Barbara Biffoli and do not, on the other hand, govern the supply of services or the sale of products by different parties by the seller who are present on the same site through links, banners or other hypertext links.

2. Before placing orders and purchasing products and services from different parties, we suggest checking their sales conditions.

Art. 3 – Conclusion of the contract

1. To conclude the purchase contract, it will be necessary to fill in the form in electronic format and transmit it following the relative instructions.

2. It contains the reference to the General Sales Conditions, the images of each product and its price, the payment methods that can be used, the delivery methods for the products purchased and the relative shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products.

3. Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.

4. The contract is concluded when the seller receives the form filled out by the user, after verifying the correctness of the data contained therein.

5. The buyer will be obliged to pay the price from the moment the online order submission procedure is completed. This will be done by clicking on the “Place Order” button at the end of the wizard.

6. Once the contract is concluded, the seller takes charge of the order for his evasion.

Art. 4 – Logged  users

1. In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data correctly and truthfully.

2. The confirmation will in any case exempt Barbara Biffoli from any responsibility regarding the data provided by the user. The user undertakes to promptly inform Barbara Biffoli of any change in his data at any time communicated.

3. If the user then communicates inexact or incomplete data or even if there is a dispute by the interested parties about the payments made, Barbara Biffoli will have the right not to activate or suspend the service until the relative deficiencies are rectified. .

4. At the first request to activate a profile by the user, Barbara Biffoli will assign the same username and password. The latter acknowledges that these identifiers constitute the system for validating the user’s access to the Services and the only system suitable for identifying the user that the acts performed through such access will be attributed to him and will have binding effect against him.

5. The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to sell them even temporarily to third parties.

Art. 5 – Product availability

1. Product availability refers to actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of several users, the products could be sold to other customers before the order is confirmed.

2. Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted with the elimination of the unavailable product and the buyer will be immediately informed by e-mail.

3. If the purchaser requests the cancellation of the order, resolving the contract, Barbara Biffoli will reimburse the amount paid within 30 days starting from the moment in which Barbara Biffoli became aware of the decision of the buyer to terminate the contract .

Art. 6 – Products offered

1. Barbara Biffoli markets:


2. The offer is detailed on our website at the link:

Art. 7 – Payment methods and prices

1. The price of the products will be the one indicated from time to time on the site, except where there is an obvious error.

2. In case of error Barbara Biffoli will notify the purchaser as soon as possible, allowing confirmation of the order at the right amount or cancellation. In any case, for Barbara Biffoli, there will be no obligation to supply what was sold at the lower price wrongly indicated.

3. The site prices are inclusive of VAT and do not include shipping costs. Prices may change at any time. Changes do not apply to orders for which order confirmation has already been sent.

4. Once the desired products have been selected, they will be added to the cart. It will be sufficient to follow the instructions for the purchase, entering or verifying the information requested in each step of the process. The order details can be changed before payment.

5. Payment can be made via:

– Credit cards – Prepaid cards – Bank transfer – PayPal – Satispay

Art. 8 – Delivery

1. Barbara Biffoli carries out shipments throughout the Italian territory, excluding the Vatican City State and the Republic of San Marino.

2. Barbara Biffoli will only deliver to the user’s home, provided at the time of purchase.

3. Delivery is made, for the Italian territory, generally within 2-4 working days, or, if no delivery date is specified, within the deadline estimated at the time of selection of the delivery method and, in any case, within the maximum term of thirty days from the date of confirmation.

4. As far as the European Union countries are concerned, the delivery will be made in 3-5 working days, and in any case, within a maximum period of thirty days.

5. In non-EU territories delivery will be roughly 7-12 working days.

6. If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the place where the order is located and how to arrange a new delivery.

7. If you are not able to be present at the place of delivery at the agreed time, we ask you to contact us again to agree on a new delivery date.

8. If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that it is intended to terminate the contract.

9. As a result of the termination, the amounts will be returned, including delivery costs, excluding any additional costs deriving from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any case, within 20 days from date of termination of the contract. Transportation resulting from the termination of the contract may have additional costs that will be borne by the buyer.

10. The shipping costs are charged to the buyer and are explicitly highlighted at the time the order is placed.

Art. 9 – Transfer of risk

1. The risks relating to the products will be borne by the buyer starting from the time of delivery. The ownership of the products is considered acquired as soon as the complete payment of all the amounts due in relation to the same, including the shipping costs, or at the time of delivery, if this occurred at a later time, is received.

Art. 10 – Warranty and commercial compliance

1. The seller is responsible for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, in accordance with the provisions of Italian legislation.

2. If the purchaser has entered into the contract as a consumer, that is any natural person acting on the site for purposes unrelated to the entrepreneurial or professional activity carried out, this warranty is valid provided that the defect occurs within 24 months from delivery date of the products; that the buyer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; that the online return form is completed correctly.

3. In the event of non-compliance, the purchaser who has entered into the contract as a consumer will be entitled to obtain the restoration of the conformity of the products without expenses, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract in relation to the disputed goods and the consequent return of the price.

Art. 11 – Withdrawal

1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day term starts from the date of receipt of the last product.

3. The user who intends to exercise the right of withdrawal must notify Barbara Biffoli through an explicit declaration, which can be sent by registered letter with return receipt to the address:

Barbara Biffoli Piazza Ennio 1100136 Rome Italy

The user may also indicate the intention to withdraw, indicating the order number and user name, to:

4. The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively to send the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014 obligatory.

5. The goods must be returned to:

Barbara Biffoli Piazza Ennio 1100136 Rome Italy

6. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will reimburse the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.

7. As required by art. 33 acaac 8 baf E.Eda 083/0883, acbfbfacfc bcf E.fda 01/0813, ff affc dbc acadabbafa ff ffaacfac bfbc cf ffaaefaabfc baf aabf cddbfa bfbc cff’ceeabbfc bfacaffcafcba by the buyer to have sent back the goods.

8. The right of withdrawal will not apply if the services and products of Barbara Biffoli are included in the categories of the art. 59 of Legislative Decree 206/2005.

9. The site will make the refund using the same payment method chosen by the purchaser during the purchase phase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the repayment.

Art. 12 – Data processing

1. The data of the buyer are treated in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the information pursuant to art. 13 D.lgs. 30 June 2003 and of the art. 13 EU Regulation 2016/679 (Privacy Policy).

Art. 13 – Contacts

1. Any request for information can be sent by e-mail to the following address, by telephone to the following telephone number: +393355461646, and by mail to the following address:

Barbara Biffoli Piazza Ennio 1100136 Rome Italy