What are the costs and times for Shipments in Italy?
Barbara Biffoli ships to all the Italian territory, excluding the Vatican City State and the Republic of San Marino. The Shipping to Italy is free for orders over € 100 of spent. Delivery is carried out, for the Italian territory, generally within 2-4 working days, or, if not specified, within the deadline estimated at the time of selection of the delivery method and, in any case, within the maximum term of 30 days from confirmation date.
What are the costs and times for shipments within the European Union? In the countries of the European Union the delivery will be made in 3-5 working days or within the maximum term of thirty days. The cost is € 10 for orders up to € 400 of spent. Shipping is free for orders over € 400 of spent.
What are the costs and times for Shipments outside EU countries?
In extra-EU territories delivery will take place within 7-12 working days. The cost is € 20 for orders up to € 400 of spent. Shipping is free for orders over € 400 of spent. We ship outside the EU on a DDU (Delivery Duty Unpaid) basis.
Customs costs are to be hold by the user.
Which is the return policy?
All purchases made on www.barbarabiffoli.it can be returned within 14 days from the date of receipt of the order. The right of withdrawal can be exercised with reference to certain products and services indicated in art. 55, Legislative Decree 206/2005 (Consumer Code). Returned items must be new, not undamaged. Note: The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation.
The right of withdrawal will not apply if the services and products of Barbara Biffoli are included in the categories of the art. 59 of Legislative Decree 206/2005.
How do I make a return request?
To request a return, simply send an email to email@example.com indicating the order number, customer name and the abbreviation “Return” in the subject.
The goods must be returned to:
Barbara Biffoli Piazza Ennio 1100136 Rome Italy
How and when is is possible to receive the refund?
After receiving the items for which the return was requested, we will verify that the product complies with the return conditions. We will then pay the amount paid for the purchase within 15 days from delivery, by making the refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the returnes .
How do you make a change?
If the Customer wishes to change an item purchased with another (model or size), he must request it by sending an e-mail to firstname.lastname@example.org. As soon as we have confirmed the availability of the new desired item, the Customer will be able to proceed with the return, at his own expense, of the item originally purchased to the address communicated via email. You can then proceed with the purchase of the new article on www.barbarabiffoli.it. Once we have received the items for which a request for exchange has been made and verified the status of the product (which must result in the original conditions – not damaged, not damaged) we will pay the sum paid for the purchase within 20 days of delivery, excluding shipping costs, on the customer’s credit card, Paypal account or by bank transfer in the bank account indicated by the customer.
How long will an order be processed?
For items in stock at the time of order processing is generally carried out within 1-2 working days, to which will be added the timing of the shipments. For items not in stock at the time of the order – ie all those specifically indicated as “Available on order” – reference must be made to the production times indicated in the jewel purchase card.
Is it possible to change / cancel an order?
Once the order is placed, we cannot change the address entered or the items included in the order. But orders can be canceled within one hour from the time of purchase. To request cancellation, send an e-mail to email@example.com
What forms of payment are accepted?
All purchases made on www.barbarabiffoli.it can be made using the following payment methods: PayPal, Credit Card (the transaction can take place through the Paypal secure server or another secure server chosen by www.barbarabiffoli.it), Bank Transfer ( only for European Union countries), prepaid cards.
What size should I buy?
For information or clarifications on the size of the jewel to buy, please refer to the specific page: www.barbarabiffoli.it / ……..
Why should I create an account?
Creating an account allows you to better manage your orders and personal information directly.
Is it possible to place an order without having an account?
Yes, it’s possible to make purchases even without registering an account on www.barbarabiffoli.it. Having an account facilitates the follow-up of completed orders and makes future orders easier
I forgot my password
If you have forgotten your password you can easily reset it by clicking on the appropriate button in the Sign in / Register section located on the home page.